Title

Behavioral consequences of consumer dissatisfaction with medical care

UMMS Affiliation

Department of Quantitative Health Sciences

Publication Date

1982-12-12

Document Type

Article

Subjects

*Consumer Satisfaction; Health Maintenance Organizations; *Health Services Research; Humans; *Patient Acceptance of Health Care; United States

Disciplines

Biostatistics | Epidemiology | Health Services Research

Abstract

The effects of consumer dissatisfaction with doctors and medical care services on intentions to seek care and subsequent behavior were estimated using data from four general population studies. Satisfaction was linked to reported intentions regarding care-seeking behavior (choices between self-care and seeking care from a regular doctor or emergency room) in response to both minor and serious medical problems. These results were replicated in two populations with diverse sociodemographic characteristics. Satisfaction scales also predicted subsequent changes in medical care providers and disenrollments from prepaid health plans independent field tests. These results suggest that the behavioral consequences of individual differences in satisfaction with doctors and health care services are noteworthy from both clinical and social perspectives.

DOI of Published Version

10.1016/0149-7189(83)90009-5

Source

Eval Program Plann. 1983;6(3-4):291-7. Link to article on publisher's site

Journal/Book/Conference Title

Evaluation and program planning

PubMed ID

10267257

Related Resources

Link to Article in PubMed

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