Physician conduct and other factors that affect consumer satisfaction with medical care

UMMS Affiliation

Department of Quantitative Health Sciences

Publication Date


Document Type



Adolescent; Adult; Aged; *Behavior; *Consumer Satisfaction; *Delivery of Health Care; Educational Status; Female; Health Services Accessibility; Humans; Illinois; Male; Middle Aged; *Physicians; Regression Analysis; Social Perception


Biostatistics | Epidemiology | Health Services Research


Major dimensions of consumer perceptions regarding physicians and medical care services were identified using factor analysis of survey data, as follows: accessibility, availability of family doctors, availability of hospitals/specialists, completeness of facilities, continuity of care, and physician conduct (art and technical aspects of quality). Scores for these dimensions and multivariate statistical methods were used to predict general satisfaction ratings for a cross section of adults and for groups differing in age, education, health status, and sex. Physician conduct was clearly the most important factor in relation to general satisfaction with care for the total sample and for all groups studied. Other factors also were important, suggesting that more than one interpretation of general satisfaction scores should be considered when consumer satisfaction surveys are used to support the planning of educational programs in medicine and the delivery of services.


J Med Educ. 1977 Oct;52(10):793-801. Link to article on publisher's site

Journal/Book/Conference Title

Journal of medical education

PubMed ID


Related Resources

Link to Article in PubMed