Title
An overview of issues in research on consumer satisfaction with child and adolescent mental health services
UMMS Affiliation
Department of Psychiatry; Center for Mental Health Services Research
Publication Date
1995-6
Document Type
Article
Subjects
Mental Health Services; Child; Adolescent; Adolescent Health Services; Patient Satisfaction; Consumer Satisfaction
Disciplines
Psychiatry
Abstract
Research that focusses on consumer satisfaction with child and adolescent mental health services is reviewed. Satisfaction is broadly conceived to include any study where the perspectives of children, adolescents or their parents about mental health services were gathered and presented. Important conceptual issues in research on consumer satisfaction with children's mental health services are discussed. Some of the general methodological issues that have faced satisfaction researchers are also considered. The wide range of methodological variations that have been used to investigate this topic area are outlined. The most significant findings of previous research are presented and critiqued. In conclusion, suggestions are made about the most fruitful directions for future research.
DOI of Published Version
10.1007/BF02234097
Source
Young, S., Nicholson, J. & Davis, M. An overview of issues in research on consumer satisfaction with child and adolescent mental health services. Journal of Child and Family Studies. 1995; 4: 219-238. DOI 10.1007/BF02234097
Journal/Book/Conference Title
Journal of Child and Family Studies
Repository Citation
Young SC, Nicholson J, Davis M. (1995). An overview of issues in research on consumer satisfaction with child and adolescent mental health services. Psychiatry Publications. https://doi.org/10.1007/BF02234097. Retrieved from https://escholarship.umassmed.edu/psych_pp/149