Characteristics of mental health case management: results of a national survey

UMMS Affiliation

Department of Psychiatry, Center for Mental Health Services Research; Center for Health Policy and Research

Publication Date


Document Type



Administrative Personnel; Attitude of Health Personnel; Data Collection; Factor Analysis, Statistical; Managed Care Programs; numerical data; Mental Health Services; numerical data; Organizational Objectives; Philosophy; Program Evaluation; Social Values; United States


Health Services Research | Mental and Social Health | Psychiatric and Mental Health | Psychiatry | Psychiatry and Psychology


In the last several years, state mental health authorities throughout the United States have assigned a high priority to the funding, development, and operation of case management programs. Although the concept of case management has been in existence for over a decade, there is still confusion regarding the definition of case management and the identification of alternative case management approaches. Recognizing this confusion, the Center for Psychiatric Rehabilitation undertook a comprehensive study to determine the state of case management practice today. This article reports on the results of a national survey of case management programs and describes the characteristics of the programs themselves, the case managers, the clients they serve, and the systems within which they operate. Implications of these findings for a definition of case management are discussed.

DOI of Published Version



J Ment Health Adm. 1995 Spring;22(2):101-12. DOI: 10.1007/BF02518751

Journal/Book/Conference Title

Journal of mental health administration


At the time of publication, Marsha Langer Ellison was not yet affiliated with the University of Massachusetts Medical School.

Related Resources

Link to Article in PubMed