UMMS Affiliation

Center for Health Policy and Research; Department of Family Medicine and Community Health

Publication Date


Document Type



Communication Barriers; Continuity of Patient Care; *Disabled Persons; Health Services Accessibility; Health Services Needs and Demand; Models, Organizational; Patient Satisfaction; Quality Assurance, Health Care


Community Health and Preventive Medicine | Health Policy | Health Services Research | Public Affairs, Public Policy and Public Administration


OBJECTIVE: To review the current health services literature related to quality of care for persons with disabilities and to highlight the need for a unique framework for conceptualizing quality and patient safety issues for this population. DESIGN: Drawing on quality measurement theory, we formulate a multi-dimensional model of quality of care for persons with disability. This model is then used to identify and summarize findings from existing health services research that relate to the quality, of care for persons with disability. STUDY SELECTION: We searched MEDLINE and other databases for primary research and review articles containing the phrases 'quality of care', 'patient safety', 'access', 'patient experience', and 'coordination of care' in conjunction with the words 'disability' or 'impairment'. RESULTS: A review of health services research suggests several potential issues in the areas of clinical quality, access, client experience, and coordination. Physical barriers, transportation, communication difficulties, and client and provider attitudes present barriers to receiving appropriate client-centered care. Communication difficulties between provider and client may increase risk for accidental injury and decrease the quality of the client experience. Frequent contact with the health care system and the complexity of an individual's situation also increase the risk of accidental injury. Coordination, the 'lubricant' that facilitates links for all areas of quality for a person with disability, presents the most significant opportunity for improvement, because multiple medical and social providers are typically involved in the care of individuals with disabling conditions. CONCLUSION: Health care providers need to embrace a multi-disciplinary approach to quality to meet the needs of persons with disabilities. Funders and purchasers need to provide flexibility in funding to enable a comprehensive primary care approach, while health service researchers need to adopt a broad view of quality to capture issues of importance for persons with disabilities.


Int J Qual Health Care. 2003 Aug;15(4):287-99.

Journal/Book/Conference Title

International journal for quality in health care : journal of the International Society for Quality in Health Care / ISQua

Related Resources

Link to Article in PubMed

PubMed ID