Understanding the Impact of Teledermatology on No-Show Rates and Healthcare Accessibility: A Retrospective Chart Review
Department of Dermatology; School of Medicine
Dermatology | Health Services Administration | Health Services Research | Telemedicine
At the onset of the COVID-19 pandemic, emergency legislation expanding coverage of telehealth service 38 swept across the nation to allow for continued access to medical care despite strict shelter-in-place guidelines. In the wake of this, telehealth usage has increased dramatically. Dermatology, in particular, is uniquely amenable to virtual visits and teledermatology has the potential to become a permanent platform from which we provide specialty care.
As telehealth expands, additional data is needed on the impact of telehealth on health equity. Missed appointments, or no-shows, are a measure of health disparity, with low-income, Medicaid, and minority patients traditionally having the highest no-show rates. Given the ability of teledermatology to theoretically improve patient convenience and eliminate potential barriers to care, we sought to investigate the impact of telehealth on no-show rates and patient access at a large academic medical center.
Teledermatology, Health Equity, Social Justice, COVID-19, Coronavirus, Access, Cost, Remote Care
DOI of Published Version
Franciosi EB, Tan AJ, Kassamali B, O'Connor DM, Rashighi M, LaChance A. Understanding the Impact of Teledermatology on No-Show Rates and Healthcare Accessibility: A Retrospective Chart Review. J Am Acad Dermatol. 2020 Sep 11:S0190-9622(20)32604-9. doi: 10.1016/j.jaad.2020.09.019. Epub ahead of print. PMID: 32926984; PMCID: PMC7484689. Link to article on publisher's site
Journal of the American Academy of Dermatology
Franciosi EB, Tan AJ, Kassamali B, O'Connor DM, Rashighi M, LaChance A. (2020). Understanding the Impact of Teledermatology on No-Show Rates and Healthcare Accessibility: A Retrospective Chart Review. Open Access Articles. https://doi.org/10.1016/j.jaad.2020.09.019. Retrieved from https://escholarship.umassmed.edu/oapubs/4363