The effect of web-based, personalized, osteoarthritis quality improvement feedback on patient satisfaction with osteoarthritis care

UMMS Affiliation

Meyers Primary Care Institute; Department of Medicine, Division of Rheumatology

Publication Date


Document Type



Female; Humans; *Internet; Male; Middle Aged; Osteoarthritis; Patient Participation; Patient Satisfaction; Questionnaires; Software; *Total Quality Management; United States


Health Services Research | Medicine and Health Sciences


To address gaps in the quality of care for osteo-arthritis, the authors developed a Web-based computer program to provide patients with personalized feedback designed to improve the quality of their osteoarthritis care. The current study was designed to examine satisfaction as well as the potential effects of the feedback on patients' perceptions of their osteoarthritis care by randomizing patients to use the site before or after they answered questions about the quality of their osteoarthritis care. On average, participants received 8.7 recommendations to change their osteoarthritis care. Satisfaction with osteo-arthritis care was similar between subjects in both groups. Most subjects believed that the Web site would help them get better care from their doctor (77.7%), and most would recommend it to others (94.3%). Overall, the Web site is well accepted and has no negative effect on patients' satisfaction with their osteo-arthritis care.

DOI of Published Version



Am J Med Qual. 2005 May-Jun;20(3):127-37. Link to article on publisher's site

Journal/Book/Conference Title

American journal of medical quality : the official journal of the American College of Medical Quality

Related Resources

Link to Article in PubMed

PubMed ID