July 2007

Document Type


Medical Subject Headings

Interlibrary Loans; Library Administration; Libraries, Medical; Task Performance and Analysis


Library and Information Science


This paper chronicles an analysis of (1) interlibrary loan workflow and data and (2) how management used this information to make a decision on the ISO question. The National Library of Medicine adopted portions of the ISO Protocol for DOCLINE 2004 as a response to the medical interlibrary loan community. ILLiad, which is already ISO com¬pliant, has responded by announcing an upcoming release of an ISO compatible version of their management system in 2005. If libraries choose to convert to ISO, one DOCLINE function, Loansome Doc, will no longer be available. The question: Is the enhanced functionality with seamless DOCLINE and ILLiad interaction worth the effort that it will take to create and run a new Loansome Doc workflow?

Rights and Permissions

This article was published in the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 17(1/2), 2007, p. 53-65. Copyright is retained by The Haworth Press. View the publisher's version at DOI: 10.1300/J474v17n01_08.


DOCLINE, ILLiad, ISO, Loansome Doc, Interlibrary Loan, medical libraries, process analysis, process improvement



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