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Human Resources Management | Library and Information Science


The Lamar Soutter Library (LSL) at UMass Medical School responded to budget cuts, technology advances, and the changing needs of its patrons by creating an innovative staff development program. This presentation describes the development of the cross-training, which included specific job function training as well as Microsoft skills and basic library skills. The training required to eliminate the reference desk and move to a single service desk staffed only by support staff is also explained. All training was developed and conducted by existing library staff.

Presented at The October Conference: Biomedical Libraries at Dartmouth College, Dartmouth, NH, October 9, 2009. "Staff Development on a Shoestring."


staff training, library assistants, single service desk, career ladder

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Journal/Book/Conference Title

The October Conference: Biomedical Libraries at Dartmouth College, 2009