Publication Date

2009-10-09

Document Type

Presentation

Disciplines

Human Resources Management | Library and Information Science

Abstract

The Lamar Soutter Library (LSL) at UMass Medical School responded to budget cuts, technology advances, and the changing needs of its patrons by creating an innovative staff development program. This presentation describes the development of the cross-training, which included specific job function training as well as Microsoft skills and basic library skills. The training required to eliminate the reference desk and move to a single service desk staffed only by support staff is also explained. All training was developed and conducted by existing library staff.

Presented at The October Conference: Biomedical Libraries at Dartmouth College, Dartmouth, NH, October 9, 2009. "Staff Development on a Shoestring."

Keywords

staff training, library assistants, single service desk, career ladder

Rights and Permissions

Copyright Notice: All original content in this presentation is the intellectual property of the University of Massachusetts. Requests for permission for use of content for any other purpose should be directed to: Barbara.ingrassia@umassmed.edu. Third party content included on this web site is in the public domain, or is used in accordance with the fair use doctrine, or used by permission. In all such cases, attribution of third party content is made. Requests for permission for uses of third party content should be directed to the copyright holder.

DOI of Published Version

10.13028/94rp-r261

Journal/Book/Conference Title

The October Conference: Biomedical Libraries at Dartmouth College, 2009

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