Center for Health Policy and Research
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Blog post to AEA365, a blog sponsored by the American Evaluation Association (AEA) dedicated to highlighting Hot Tips, Cool Tricks, Rad Resources, and Lessons Learned for evaluators. The American Evaluation Association is an international professional association of evaluators devoted to the application and exploration of program evaluation, personnel evaluation, technology, and many other forms of evaluation. Evaluation involves assessing the strengths and weaknesses of programs, policies, personnel, products, and organizations to improve their effectiveness.
program evaluation, performance improvement
Senesac P, Morris A, Cherala S, Johnston J, Aboagye R. (2015 July 16). Improving Performance: Facts, Flowcharts, Fishbones, Five Whys, and the Failure. [Web Log Post]. Retrieved from http://aea365.org/blog/pam-senesac-anita-morris-sai-cherala-joan-johnston-and-ruth-aboagye-on-improving-performance-facts-flowcharts-fishbones-five-whys-and-the-failure/.
Senesac, Pam; Morris, Anita; Cherala, Sai; Johnston, Joan; and Aboagye, Ruth, "Improving Performance: Facts, Flowcharts, Fishbones, Five Whys, and the Failure" (2015). Center for Health Policy and Research (CHPR) Publications. 185.