GSBS Student Publications
GSBS Program
Clinical & Population Health Research
Publication Date
2014-07-07
UMMS Affiliation
Department of Quantitative Health Sciences; Department of Medicine, Division of Preventive and Behavioral Medicine; UMass Worcester Prevention Research Center
Document Type
Article
Disciplines
Clinical Epidemiology | Endocrine System Diseases | Epidemiology | Health Services Administration | Nutritional and Metabolic Diseases
Abstract
The objectives of this review were (1) to examine characteristics associated with enrollment and utilization of portals among patients with diabetes and (2) to identify barriers and facilitators of electronic patient portal enrollment and utilization. PubMed and the Cumulative Index to Nursing and Allied Health Literature (CINAHL) were systematically searched for papers reporting original research using quantitative or qualitative methods on characteristics, barriers, and facilitators associated with portal enrollment and utilization among patients with diabetes in the United States. The search was limited to articles published between February 1, 2005 (the date of the national symposium on personal health records) and January 1, 2014. Sixteen articles were identified. Of these, nine were quantitative, three were qualitative, and four used mixed-methods. Several demographic characteristics, having better-controlled diabetes, and providers who engaged in and encouraged portal use were associated with increased portal enrollment and utilization. Barriers to portal enrollment included a lack of patient (1) capacity, (2) desire, and (3) awareness of portal/portal functions. Barriers to portal utilization included (1) patient capacity, (2) lack of provider and patient buy-in to portal benefits, and (3) negative patient experiences using portals. Facilitators of portal enrollment and utilization were providers and family members recommending and engaging in portal use. Improved usability, increased access, educating patients how to use and benefit from portals, and greater endorsement by providers and family members might increase portal enrollment and utilization. As more providers and hospitals offer portals, addressing barriers and leveraging facilitators may help patients with diabetes achieve potential benefits.
Keywords
diabetes, Internet portal, patient portal
Rights and Permissions
This article was originally published in Diabetes Technology and Therapeutics, copyright 2014 Mary Ann Liebert, Inc. and is available online at: http://online.liebertpub.com. Publisher PDF posted as allowed by the publisher's author rights policy at http://www.liebertpub.com/archpolicy/diabetes-technology-and-therapeutics/11/.
DOI of Published Version
10.1089/dia.2014.0078
Source
Amante DJ, Hogan TP, Pagoto SL, English TM. A Systematic Review of Electronic Portal Usage Among Patients with Diabetes. Diabetes Technol Ther. 2014 Jul 7. [Epub ahead of print] doi:10.1089/dia.2014.0078. Link to article on publisher's website
Journal/Book/Conference Title
Diabetes Technology and Therapeutics
Related Resources
PubMed ID
24999599
Repository Citation
Amante, Daniel J.; Hogan, Timothy P.; Pagoto, Sherry L.; and English, Thomas M., "A Systematic Review of Electronic Portal Usage Among Patients with Diabetes" (2014). GSBS Student Publications. 1860.
https://escholarship.umassmed.edu/gsbs_sp/1860
Included in
Clinical Epidemiology Commons, Endocrine System Diseases Commons, Epidemiology Commons, Health Services Administration Commons, Nutritional and Metabolic Diseases Commons