Expert communication training for providers in community health centers
Department of Medicine; Department of Family Medicine and Community Health
Community Health Centers; Community Health Workers; Health Communication; Professional-Patient Relations
Community Health and Preventive Medicine | Medical Education | Preventive Medicine | Primary Care
BACKGROUND: Community health center (CHC) clinicians describe significant challenges in delivering care for populations with complex health needs.
INTERVENTION: A three-workshop series was presented to 102 providers working in CHCs. Training focused on four areas identified through online needs assessment: challenging interactions; patient perspective; health literacy; and motivational interviewing.
EVALUATION METHODS: A retrospective pre-post evaluation measured self-perceived change in content knowledge in all four areas. Participants documented commitments to change behaviors across workshops, which were analyzed for recurring themes.
RESULTS: Paired t-tests documented improvement in all four content areas. Content analysis of commitments yielded four themes: empowering patients, structuring care, understanding patients, and reflecting purposefully. Of the sixty-eight percent of participants responding to post-workshop queries about their commitments (n=70), 94% report having fully implemented changes in practice behavior or planning to do so.
CONCLUSIONS: Providers at CHCs benefit from opportunities to learn and reflect together about communication challenges in practice.
DOI of Published Version
J Health Care Poor Underserved. 2011 Nov;22(4):1358-68. Link to article on publisher's site
Journal of health care for the poor and underserved
Sullivan MF, Ferguson WJ, Haley H, Philbin M, Kedian T, Sullivan K, Quirk ME. (2011). Expert communication training for providers in community health centers. Family Medicine and Community Health Publications. https://doi.org/10.1353/hpu.2011.0129. Retrieved from https://escholarship.umassmed.edu/fmch_articles/173