UMMS Affiliation

Commonwealth Medicine, Center for Health Policy and Research

Publication Date


Document Type



Family Medicine | Health Economics | Health Law and Policy | Health Policy | Health Services Administration | Health Services Research


Clinical care management (CCM) of the highest risk, most complex, and costly patients is an integral component of the patient-centered medical home (PCMH) but a new service for many primary care practices. The Massachusetts Patient-Centered Medical Home Initiative (MA PCMHI) is a 3-year, multi-payer demonstration with 45 participating practices. Support for CCM implementation is provided through learning collaboratives and practice facilitation. Techniques for shared learning include developing a CCM interdisciplinary team workflow utilizing process mapping and modeling care plan development. MA PCMHI practices have found these techniques valuable for clarifying what a care plan is and visualizing existing workflows, so others in the practice can more clearly understand the care manager role. Presenters will utilize these techniques with audience members to advance their knowledge and skill set in implementation of practice-based care management.

Presented at the Conference on Practice Improvement Society for Teachers of Family Medicine.


Massachusetts, Medicaid, practice transformation, care coordination, patient-centered medical home

DOI of Published Version


Journal/Book/Conference Title

Commonwealth Medicine Publications


Client/Partner: MassHealth