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Targeted strategies and sustained efforts at member outreach and engagement are helping Accountable Care Organizations (ACOs) and their Community Partners (CPs) achieve their shared goals for delivering patient-centered care. The most successful organizations focus on activities designed to create a stronger connection with their members, building trust and a better understanding of individuals’ characteristics and care needs. Positive results of these efforts include successful person-centered care planning, improved compliance with care plans and prescriptions, and implementation of recommended lifestyle changes — changes that help support independent living, reduce medical costs and complications, and drive improvements in member satisfaction.
Medicare, best practices, member outreach, Accountable Care Organizations, community partners, medical costs, member satisfaction
Commonwealth Medicine Publications
Carpenter J, Gordon J. (2019). Best Practices for Member Outreach and Engagement: How Effective ACOs Build Understanding and Respect. Commonwealth Medicine Publications. Retrieved from https://escholarship.umassmed.edu/commed_pubs/234
Community Health and Preventive Medicine Commons, Health and Medical Administration Commons, Health Economics Commons, Health Law and Policy Commons, Health Policy Commons, Health Services Administration Commons, Health Services Research Commons, Insurance Commons, Therapeutics Commons