UMMS Affiliation

Commonwealth Medicine, Clinical Delivery and Informatics Solutions, Public and Private Health Solutions

Publication Date

2019-06-24

Document Type

White Paper

Disciplines

Community Health and Preventive Medicine | Health and Medical Administration | Health Economics | Health Law and Policy | Health Policy | Health Services Administration | Health Services Research | Insurance | Therapeutics

Abstract

Targeted strategies and sustained efforts at member outreach and engagement are helping Accountable Care Organizations (ACOs) and their Community Partners (CPs) achieve their shared goals for delivering patient-centered care. The most successful organizations focus on activities designed to create a stronger connection with their members, building trust and a better understanding of individuals’ characteristics and care needs. Positive results of these efforts include successful person-centered care planning, improved compliance with care plans and prescriptions, and implementation of recommended lifestyle changes — changes that help support independent living, reduce medical costs and complications, and drive improvements in member satisfaction.

Keywords

Medicare, best practices, member outreach, Accountable Care Organizations, community partners, medical costs, member satisfaction

Journal/Book/Conference Title

Commonwealth Medicine Publications

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