Title

Vermont Health Connect Customer Satisfaction and Experience Evaluation

UMMS Affiliation

Commonwealth Medicine, Center for Health Policy and Research

Publication Date

9-4-2015

Document Type

Technical Report

Disciplines

Health Economics | Health Law and Policy | Health Policy | Health Services Administration | Health Services Research

Abstract

This report provides results from the customer satisfaction and experience evaluation for the state of Vermont’s health insurance marketplace. Findings include customer experience with the Vermont Health Connect (VHC) website and customer support center, selection of a health insurance plan, enrollment in dental plans, health insurance literacy, and overall perceptions of VHC. The survey collected responses from 2,569 VHC customers and found that customers were highly engaged with the process of obtaining health insurance, highly utilized both the website and the customer support center, and were generally satisfied with the information VHC provided to facilitate plan selection.

Keywords

Vermont Health Connect, health insurance marketplace

Journal/Book/Conference Title

Academy of Managed Care Pharmacy

Comments

Client/Partner: Vermont Health Connect

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