Adaptation of the patient feedback survey at a community treatment setting

UMMS Affiliation

Department of Psychiatry



Document Type


Medical Subject Headings

Ambulatory Care; *Community Mental Health Services; Female; Health Care Surveys; Humans; Male; Outcome and Process Assessment (Health Care); *Patient Preference; Psychotherapy, Group; Quality Assurance, Health Care; Research Design; Residential Treatment; Self-Help Groups; *Substance-Related Disorders; Therapeutic Community


Health Services Research | Mental and Social Health | Psychiatry | Psychiatry and Psychology | Substance Abuse and Addiction


The Patient Feedback Survey is a performance improvement measure designed to assess the quality of outpatient substance abuse treatment. We modified and administered this measure to 500 individuals at a multisite treatment provider. Although the feedback scores were high in general, analyses of variance showed score variability in relation to type and length of treatment. Moreover, respondents who reported any use of marijuana, cravings for substances, or mutual-support group attendance (ie, Alcoholics Anonymous or Narcotics Anonymous) had lower feedback scores than respondents without these experiences. We highlight the importance of investigating treatment evaluations in the context of other recovery experiences.


Citation:Am J Addict. 2012 Jan-Feb;21(1):63-71. doi: 10.1111/j.1521-0391.2011.00197.x. Link to article on publisher's site

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