Title

Crossing the Mental Health Care Quality Chasm in Massachusetts

UMMS Affiliation

Department of Psychiatry

Date

1-29-2004

Document Type

Other

Medical Subject Headings

Mental Health Services; Quality Assurance, Health Care; Massachusetts

Disciplines

Health Services Research | Psychiatric and Mental Health | Psychiatry and Psychology

Abstract

In five years of assessing the consumer experience with mental health services, Consumer Quality Initiatives, Inc. (CQI) has observed the “quality chasm” phenomenon in Massachusetts to a remarkable degree. The purpose of this White Paper is to build the case that the Department of Mental Health is ready and able to lead the development of a total quality management (“TQM”) approach that will breach this quality chasm.

Comments

Citation: J Delman (2004) Crossing the Mental Health Care Quality Chasm in Massachusetts. Dorchester, MA: Consumer Quality Initiatives, Inc. Link to report on publisher's website