Crossing the Mental Health Care Quality Chasm in Massachusetts
Department of Psychiatry
Medical Subject Headings
Mental Health Services; Quality Assurance, Health Care; Massachusetts
Health Services Research | Psychiatric and Mental Health | Psychiatry and Psychology
In five years of assessing the consumer experience with mental health services, Consumer Quality Initiatives, Inc. (CQI) has observed the “quality chasm” phenomenon in Massachusetts to a remarkable degree. The purpose of this White Paper is to build the case that the Department of Mental Health is ready and able to lead the development of a total quality management (“TQM”) approach that will breach this quality chasm.
Delman, Jonathan, "Crossing the Mental Health Care Quality Chasm in Massachusetts" (2004). Systems and Psychosocial Advances Research Center Publications and Presentations. 542.