Crossing the Mental Health Care Quality Chasm in Massachusetts
Department of Psychiatry
Medical Subject Headings
Mental Health Services; Quality Assurance, Health Care; Massachusetts
Health Services Research | Psychiatric and Mental Health | Psychiatry and Psychology
In five years of assessing the consumer experience with mental health services, Consumer Quality Initiatives, Inc. (CQI) has observed the “quality chasm” phenomenon in Massachusetts to a remarkable degree. The purpose of this White Paper is to build the case that the Department of Mental Health is ready and able to lead the development of a total quality management (“TQM”) approach that will breach this quality chasm.