University of Massachusetts Medical School Faculty Publications

Title

Speak Up! Addressing the Paradox Plaguing Patient-Centered Care

UMMS Affiliation

Meyers Primary Care Institute; Department of Medicine

Date

5-3-2016

Document Type

Article

Disciplines

Health Services Administration | Internal Medicine

Abstract

Beneath the patient-centered rhetoric that dominates health care lurks a major paradox: The language of patient-centered care is omnipresent, but the reality is falling short. Patients are bombarded with surveys, post-discharge calls, opportunities to share “compliments and concerns,” and requests to “speak up.” In actuality, patients' perceptions of care are often ignored and rarely translate into improvements. Two flaws underlie this paradox.

Rights and Permissions

Citation: Ann Intern Med. 2016 May 3;164(9):618-9. doi: 10.7326/M15-2416. Epub 2016 Feb 9. Link to article on publisher's site

Related Resources

Link to Article in PubMed

PubMed ID

26857030