University of Massachusetts Medical School Faculty Publications


Speak Up! Addressing the Paradox Plaguing Patient-Centered Care

UMMS Affiliation

Meyers Primary Care Institute; Department of Medicine

Publication Date


Document Type



Health Services Administration | Internal Medicine


Beneath the patient-centered rhetoric that dominates health care lurks a major paradox: The language of patient-centered care is omnipresent, but the reality is falling short. Patients are bombarded with surveys, post-discharge calls, opportunities to share “compliments and concerns,” and requests to “speak up.” In actuality, patients' perceptions of care are often ignored and rarely translate into improvements. Two flaws underlie this paradox.

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Citation: Ann Intern Med. 2016 May 3;164(9):618-9. doi: 10.7326/M15-2416. Epub 2016 Feb 9. Link to article on publisher's site

Related Resources

Link to Article in PubMed

Journal/Book/Conference Title

Annals of internal medicine

PubMed ID